Refund policy
Refund & Return Policy
At VIREN, we want you to be fully satisfied with your purchase. If you’re not happy for any reason, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as received
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Be unused and in original packaging
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Include proof of purchase
How to Start a Return
To start a return, contact us at:Returns must be approved before sending any item back.
Items sent without prior authorization will not be accepted.
Return address:
[80 smithtown polk blvd. Centerach/New York 11720]
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
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Perishable goods
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Custom or personalized products
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Personal care items
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Hazardous or flammable materials
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Sale items or gift cards
Exchanges
We do not offer direct exchanges.
To get a different item, return the original product and place a new order once your return is approved.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Items must be unused, in original packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 15 business days
If more than 15 business days have passed since approval, contact us at
.